Field Support

Experienced Field Technicians, Available Around the Clock

24/7 Field Support for Canadian Oil Sands Operations

For Canadian oil sands operations, getting a rebuilt CAT engine back to work is only part of the job. Independent Rebuild Specialist provides dedicated field service for qualifying CAT 3500 and C175 customers who need experienced technicians available on site after delivery.

For operations that want field service built into their CAT engine program, Independent Rebuild Specialist can provide dedicated on-site coverage rather than dispatch-only support. Your team gets direct access to experienced technicians who are already on site and ready to assist with installation, commissioning, troubleshooting, maintenance, and warranty-related service needs.

Remanufactured CAT engine staged beside a CAT mining haul truck during on-site field support.

Support Built Around Uptime

Independent Rebuild Specialist field technician standing beside a remanufactured CAT engine during on-site support in winter conditions.

For uptime-critical operations, every minute matters. That is why dedicated field support provides experienced technicians who are ready to respond when service needs arise. Instead of waiting for support to travel to site, your team has direct access to technicians who understand your equipment and can assist with troubleshooting, repairs, commissioning, and maintenance.
For qualifying programs, Independent Rebuild Specialist can provide 24/7 on-site coverage through four-person field service teams working two-week rotations. Within each rotation, two technicians are on shift and two are off shift, working 12-hour shifts to maintain continuous coverage. This structure provides faster communication and quicker response when service is needed.
For Canadian oil sands operations, where equipment reliability is critical to production, having experienced field support available around the clock helps reduce downtime and keep equipment moving.

What We Support

Installation Support

Installation Support

On-site support during installation planning, startup preparation, and return-to-service coordination.

Commissioning

Commissioning

Support during startup and commissioning to help confirm the engine is ready to return to work.

Troubleshooting

Troubleshooting

Practical support when operating issues or performance concerns need review.

Maintenance Support

Maintenance Support

Field assistance for maintenance-related needs on supported CAT 3500 and C175 engine programs.

Warranty Support

Warranty Support

Issue documentation, service review, and support when warranty-related concerns need attention.

Site Coordination

Site Coordination

Communication with maintenance teams, planners, and site personnel to align with customer schedules, requirements, and operating standards.

Why Our Customers Choose Field Support

Immediate access to product support when needed

Reduced equipment downtime with faster field response times

Direct communication with experienced technicians familiar with our engines

Support throughout installation, commissioning, troubleshooting, and ongoing maintenance

Improved coordination between engine rebuilds, delivery, installation, and field operations

Increased confidence that equipment issues are addressed quickly and effectively

Open-pit mining operation with a large haul truck, wheel loader, and excavator working in a quarry.

Field Support Availability

Field support is currently focused on Canadian oil sands operations and is available only in select service areas.

For customers outside that area, on-site field support may still be considered as part of a CAT 3500 or C175 engine rebuild or engine supply program. Availability depends on location, scope, schedule, and program requirements.

If you are interested in including field support with your engine rebuild plan, contact Independent Rebuild Specialist through our general inquiry form or call 1 303 659 4562.

Please include your engine models, site location, estimated timeline, and the type of on-site support you are looking for.

Field Support FAQs

View All FAQs

Dedicated field support is currently concentrated in select Canadian oil sands service areas. Other North American projects may be considered depending on location, engine program, schedule, staffing requirements, and overall scope.

Qualifying programs can use four-person field service teams working two-week rotations. Within each rotation, two technicians are on shift and two are off shift, working 12-hour shifts to maintain continuous on-site coverage.

Yes. Our technicians can provide support during installation preparation, startup, commissioning, and return-to-service activities. This helps create continuity between the rebuilt engine, the installation process, and the equipment’s return to operation.

Yes, warranty-related service can be part of the field support program. Our team can assist with issue documentation, technical review, troubleshooting, and coordination so warranty concerns have a clearer path toward resolution.

Yes. Our field teams regularly coordinate with customer personnel to align with site procedures, maintenance schedules, reporting requirements, and operating standards. Effective field support depends on integrating with the customer’s operation rather than working separately from it.